If you, a family member or someone you care for has received treatment or care you are unhappy with, you may wish to make a complaint. The process for this is as follows:

  1. You could raise your concerns verbally with the Operational Business Manager, we aim to resolve all concerns by the end of the following working day.
  2. If the concern you raised cannot be resolved by the end of the next working day, you can make a formal complaint to Safecare. Please see the advice, guidance and form in the pack linked below.